Returns

We hope that you will love your new purchase as much as we do but if you change your mind, you have 7 days to return or exchange your goods.

We accept returns and exchange for all non-customised, non-clearance items. Simply bring the merchandise back to us within 7 days of purchase for a full refund/exchange/voucher. To complete your return, we require a receipt or proof of purchase. Please note that delivery charges paid by you will not be reimbursed. We are open every day from 10 am to 6 pm (except public holidays). Merchandise should be unused, undamaged, in a re-saleable condition and with its original packaging fully intact. Make Room has the full discretion to decide whether any item is in a condition suitable for return and reserves the right to reject any returns if they are deemed unfit for return.

If you are unable to bring back the merchandise due to size or inconvenience, transportation can be arranged to bring the item(s) back to us. Restocking Fees are at SGD 50 for furniture pieces. For accessory items you can choose to return in original packaging by mail – as per following procedure:

1. Place the item/s in the original shipping box or any other solid carton box

2. Write a note to us stating why you want to return or exchange to another product

3. Place the note inside the package

4. Close the box and tape it securely

5. Please return to the following address: 315 Outram Road #11-09B, Singapore 169074

6. Once we receive it, we will be able to proceed with exchange, voucher or refund. Please note that delivery charges paid by you will not be reimbursed. Please allow 3-5 working days for this.

Late or missing refunds (if applicable). If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@make-room.net.

Clearance items:
There will be strictly no returns, refunds, exchanges or warranties for items which are sold as clearance items unless otherwise stated. The product description of clearance items will clearly state their defects (if any). A compulsory, non-refundable delivery charge of SGD 50 is applicable should you reject or cancel the order of a clearance item upon delivery.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Changing of delivery date: Changes in delivery date should be made via email at least 48 hours before stipulated delivery timing. Please provide your order invoice number, which can be found in the confirmation email sent to you.

Changing of items:
Any changes to items in the order should be done via email at least 48 hours before delivery. Please provide your order invoice number that can be found in the confirmation email sent to you. Orders of customized items cannot be changed once they are confirmed.

Cancellation:
We may cancel an order if the Product is not available for any reason. We will notify you if this is the case and return any payment that you have made. We will usually refund any money received from you using the same method originally used by you to pay for the Product.

Cancellation by customer (non-faulty product):
If you wish to cancel your order please contact our Make Room Team on +65 9113 1274 or email at least 48 hours before delivery. No cancellation fees apply. Once an order has been dispatched, it may not be cancelled and the item must instead be returned to the company according to guidelines provided by the Make Room Team (Please call the above stated number).

Proof of purchase:
Upon successful placement of order, an order acknowledgment containing the invoice will be sent to the email address that you have provided in the online order form. We advise you to keep the email or print the invoice out, as these are your receipts and proofs of purchase. You will also receive a hard copy of the invoice upon delivery and will be required to endorse on the invoice after merchandise has been received in good condition.